Moen faucets are known for their quality and durability and when it comes to their sensor faucets, Moen has top-of-the-line faucets that are worked when you wave your hand in front of the sensor on the faucet. For any modern kitchen, its touchless faucet is definitely a good choice. It allows you to turn the water on without touching the handle. So, even if your hands are dirty, you can easily operate the faucet.
When the Moen sensor faucet not working, your cleaning and washing work in the kitchen becomes irritating and a headache. Everyone needs a functional faucet in their kitchen to finish off tasks fast. Hence, continue reading the guide to learn what the issue is with your Moen sensor faucet and how to fix it so that it can start working again.
Moen Sensor Faucet Not Working – Reasons and solutions
Here are 6 common reasons which cause the Moen sensor faucet not working issue. Here we are giving solutions to each problem. So, check one by one each solution to get back the Moen touchless faucet in working condition.
Dead Batteries
Moen’s touchless faucet gets power from the batteries. The life of these batteries is generally around 2 years but according to frequent use, they may become dead before that time. When batteries are dead, the Moen faucet won’t work properly.
Dead batteries won’t send the proper signal to the faucet and the result is when you wave a hand in front of the sensor, the sensor can’t detect the movement.
To know about the battery’s condition, go under the sink and remove the cover of the battery pack. There is a light indicator on the battery pack that shows the condition of the battery. Its red color is a clear indication that you need to change the batteries.
How to Change Batteries in Moen Motionsense Faucet?
Replacing Moen touch faucet batteries is a simple task that can be completed within minutes. Here are steps to replace batteries properly.
- The faucet’s water supply should be turned off.
- Find the battery pack; it’s typically beneath the sink.
- Pull the battery pack straight out of the base of the faucet.
- Get fresh batteries to replace the old ones. Use the right batteries by following the instructions provided in the faucet manual.
- The faucet base should now contain the battery pack once again.
- Switch on the water supply and check the faucet to make sure it is functioning properly.
Loose Wiring
There are wiring connections in the Moen sensor faucet that gives power to the sensor to detect hand movement. If the wiring connections are loosened or damaged, the sensor won’t work properly and it leads to the malfunctioning of the Moen sensor faucet.
The wiring connections of the faucet are responsible for connecting the sensor, solenoid valve, and battery to the faucet’s control unit, which enables the touchless function to work correctly. You should check wiring connections once a month to make sure everything is in the right condition.
Tighten Loose Wiring
You will find the wiring connections of the Moen fixture on the control box under the sink. But before starts inspecting connections, if there is any electric supply to the control box, turn it off. Check every wiring connection to see if there is any loose or damaged connection. Maybe there is any sign of corrosion or rust on the connection.
If you find any connection is loose, tight it properly and make sure it is correctly seated in the control unit. If the connection is corroded, it would be better to replace the wire.
Faulty Sensor
The sensor is the heart of a touchless faucet, and it is what makes the faucet so convenient to use but if the sensor is faulty, the Moen touchless faucet won’t work. One common cause of sensor malfunctioning is a buildup of dirt, grime, and debris on the sensor. If you don’t clean the faucet regularly, buildup will occur on the sensor.
If you have a new Moen touchless fixture, its sensor would be covered with a protective label. This label slows down the performance of the sensor. Due to the label, the sensor can’t detect hand movement properly. Its solution is very easy. Remove the protective label from the sensor.
Fix Faulty Sensor
- To stop water from running while you clean the sensor, shut off the water supply to the faucet.
- Find the faucet’s sensor, which is normally situated around the front or the top of the spout. The sensor may be a tiny round button or a rectangular shape, depending on the faucet model and it would be in dark color.
- Warm water and a few drops of dish soap can be combined to create a gentle cleaning solution. As an alternative, you can use the manufacturer’s suggested faucet cleaner.
- Don’t oversaturate a soft cloth or sponge; only dampen it with the cleaning solution.
- Starting in the middle and moving outward, gently clean the sensor with a damp cloth or sponge. As scraping or using too much pressure can harm the sensor, avoid doing so.
- Pay special attention to any areas with visible dirt, grime, or debris, making sure to remove them thoroughly.
- Once you have cleaned the sensor, rinse the cloth or sponge with clean water and wring it out.
- Wipe the sensor again with the damp cloth or sponge to remove any remaining soap residue or dirt.
- Dry the sensor with a clean, dry cloth or towel, making sure to remove all moisture from the surface.
- Turn the faucet’s water supply back on and test the sensor to make sure it is working correctly.
Improper Installation
If the installation of the Moen touch fixture is not carried out correctly, it won’t work properly or stops working. Due to improper installation, you will need to compromise the faucet’s operation.
When you install the Moen touch tap, follow the manufacture’s instructions properly. With the Moen tap, you get an instruction manual that has a detailed process of the faucet installation.
These instructions typically include specific steps for preparing the sink, mounting the faucet, and connecting the plumbing. The installation process can vary depending on the type of faucet, sink, and plumbing configuration, so it is essential to read the instructions thoroughly before starting the installation.
How To Install It Correctly?
One common issue people faucet while installing a Moen touch kitchen tap is improper mounting of the faucet’s sensor. The sensor positioned should be at a specific location to detect hand movement correctly. For the front-positioned sensor, you won’t get the installation issue.
But if you have a sensor on the top of the faucet, you should align it properly so anyone can access it. if the hand is not able to reach the top of the faucet, the sensor can’t detect the hand movement.
it is essential to ensure that all components of the Moen touchless faucet are installed correctly, including the battery pack and control box. If these components are not installed correctly, it can cause the faucet to malfunction or not work at all.
Water Supply Issue
If the water supply to the Moen faucet is off or affected due to low water pressure, the faucet won’t work. Sometimes people forget to check the water supply and keep checking other solutions. This little step might solve the problem in a few seconds.
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If the water pressure is low or there is no water supply to the faucet, no matter how much time you wave your hand in front of the sensor, water won’t come out from the Moen touch faucet. Buildup or partially opened shut-off valve causes low water pressure.
Fix Water Supply
Go under the sink and locate the shut-off valve for the Moen fixture. Turn this valve in the clockwise direction to open it fully. Also, check the main water shut-off valve of the house. The valve should be fully open to allow for adequate water flow.
Power Supply Issue
It is essential to confirm whether a circuit breaker has tripped. Cutting off power when an imbalance in electrical current is noticed, is intended to prevent electrical shock.
Another possibility is that a broken or malfunctioning power cord is to responsible for the power supply issue. If the power line is frayed or damaged, a short circuit may result, in cutting off power to the faucet.
An overloaded circuit is another possible problem with the power supply. A circuit may overload if there are too many electrical devices connected to it, which will result in a loss of power.
Fix Power Supply
- The tripped circuit breaker must be reset to restore power to the faucet.
- If the power cable is damaged, it must be repaired or replaced in order to restore power to the faucet.
- It is essential to verify that the faucet is connected to an adequate circuit capable of meeting its power requirements.
Read also – Zrun Sensor Faucet Not Working
How To Reset a Moen Sensor Faucet?
To reset a Moen sensor faucet, follow these simple steps:
- Locate the shut-off valves under the sink and turn them clockwise to turn off the water supply to the faucet.
- Find the battery compartment, which is typically located on the bottom of the faucet. Remove the batteries from the compartment.
- Wait a few minutes before reinserting the batteries into the compartment, ensuring they are inserted correctly according to the orientation indicated.
- Turn the water supply back on and wait for a few seconds for the faucet to reset.
- To test the faucet, wave your hand in front of the sensor. If the faucet turns on and off properly, the reset was successful.
Related Posts – Why Moen Motionsense Faucet Is Dripping?
FAQs
Do Moen Motion Sensors Need To Be Cleaned?
Yes, motion sensors also require cleaning. You don’t need to touch the motion sensor faucet to operate them. But with time, dirt and debris buildup on the Moen sensor tap body and blocks the vision of the sensor, and the end result is the Moen sensor faucet stops working. So, clean the fixture regularly for uninterrupted use of the faucet.
How Often Do You Need To Change The Battery In a Moen Touchless Faucet?
Replacement of the battery depends on the battery status. How much battery drains in a day depends on how much you use the faucet. The battery of the Moen touchless faucet may drain within a few months or maybe after one or two years. You only need to change the battery of the faucet when you see the red blinking light of the faucet. This blinking light is an indication of a low or dead battery.
Read also –
- Is Your American Standard Sensor Faucet Not Working? Find Out How to Fix It
- Step-by-Step Guide: Say Goodbye to Your Old Moen Kitchen Faucet for Good
James Lewis is a seasoned plumber and faucet enthusiast who shares his expertise on Faucetsavvy.com. With over 15 years of experience in the plumbing industry, he’s passionate about helping homeowners find the perfect faucet for their needs. He’s also dedicated to empowering DIY enthusiasts with the plumbing knowledge and skills needed to repair and maintain their faucets.