American standard sensor faucet is a perfect combination of style and functionality. It provides practical functionality in the kitchen and enhances the aesthetics of the modern kitchen. Its touchless functionality helps people to turn on the water when their hands are coated in sticky bread dough. Its sensor easily allows it to run the water from the faucet without touching the handle.
No one wants the sensor of the faucet stops working. If it happens, you can’t use the faucet to turn on the water. This American standard sensor faucet troubleshooting guide helps you to overcome this frustrating situation. But before you give up on this amazing feature or rush to call a plumber, allow us to be your guide. By doing research about American standard touchless faucet, we managed to list 6 points that cause issue to the sensor and stops it from working. Let’s find out these reasons and their solutions to give a new life to your American standard sensor faucet.
5 Reasons Why Your American Standard Sensor Faucet Is Not Working
When your American standard sensor faucet is not working, it is not the end of the world. The issue with the sensor causes inconvenience in the overall performance of the faucet. Here is a comprehensive list of 6 possible reasons
Loose Wires
When the sensor of the American standard faucet stops working, the water functionality of the faucet doesn’t work properly. Sometimes, its answer hides in the most unexpected places such as loose wire connections of the faucet.
A tight connection of wires ensures flawless operation of the faucet. But a loose connection affects the performance of the shadow. It disturbs the touchless feature and leaves you frustrated.
Dead Batteries
Is your faucet acting up even though the cables under your sink seem okay, the problem might be with the batteries of the faucet.
When it comes to battery-operated touchless faucets, loose, faulty, or improperly installed batteries can disturb American standard sensor faucets. A low battery affects the flow and temperature power of the faucet. This might faucet to act unnormal or not at all. When the battery’s power is low, you will notice a decrease in the water pressure.
Protective Label on Sensor
This is a common situation that happens with most users when they use an American standard sensor fixture for the first time. There is a special label that is designed to protect the sensor. This label is used to protect the sensor from turning on by itself before you are ready.
Now, this label might be quite noticeable, but sometimes we can overlook it and forget to remove it. If the label stays on the sensor, the American standard touchless faucet won’t work. The sensor won’t be able to detect any movement because it is covered up.
Manufacture Defect
Sometimes, in the touchless faucet, the problem rises due to manufacturing defects. Unfortunately, the usual repair methods won’t be effective in such cases. However, there’s a solution worth considering – reaching out to Moen’s customer support.
One possible reason for your American standard sensor faucet’s failure could be a failed solenoid valve. This valve is responsible for controlling the water flow based on the input from the faucet’s sensor. If this part malfunctions, it could be the root cause of your problem. The good news is that, in some instances, this component might still be covered by warranty.
Light Switch off
The power outlet hiding beneath your sink might be causing all the trouble. some outlets beneath the sink can be controlled by a switch nearby. Usually, this switch is used for your garbage disposal. if the switch is off, any appliances you’ve plugged into that outlet won’t get any power. So, it’s no wonder they won’t work at all.
People designed these outlets to be controlled by a switch, ensuring your safety by cutting off the power supply when you need it.
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American Standard Sensor Faucet Troubleshooting Fixes
Tighten Wires
To tighten wires, you don’t need any advanced technical skills. You’ll find a bunch of cables running to and from the box under the faucet, responsible for delivering power to the sensor. All you have to do is make sure these cables are properly secured and tightened beneath the sink.
It’s crucial to examine these cables and make sure they are firmly connected. Sometimes, when the connections are not secure, it can lead to various issues. Take a moment to check that both the power source cables (which can be a battery pack or an AC adapter) and the data cables are tightly connected and not loose.
Fix Batteries Issue
If your faucet operates using a battery pack, ensure they are inserted correctly and fitting snugly. Sometimes, batteries may have been inserted the wrong way, so let’s fix that. Make sure to secure any loose batteries as well.
If batteries are dead replace them. When batteries are dead, they cause issues with the sensor faucet. Get the right size new batteries. After you’ve completed the battery replacement, make sure to put the battery cover back in place. It’s essential to secure it properly.
Remove Protective Label
By removing the protective label, you will enable the sensor of the faucet to detect near movement. This detection will enable the flow of the water.
This label is a thin film so you need to handle it with extra care to avoid any damage on the sensor. you can simply use your fingernail to peel them off. However, if you prefer, you can also utilize alternative tools like a toothpick or a butter knife to gently lift the sticker’s edge.
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Contact American Standard Customer Service
When it comes to a defect in a product made by American Standard, it can sometimes be quite complicated. That’s why it’s a good idea to reach out to American Standard’s customer service team for help.
The great news is that many American Standard faucets come with an amazing warranty, which means you could get a brand-new faucet as a replacement if it has a manufacturing defect. However, it’s important to keep in mind that the outcome of warranty claims can differ depending on the specific situation. So, while some cases may result in a replacement faucet, others might not.
Easy Fix for Outlet and Electrical Issues
Make sure the switch is in the ON position and then test your faucet to ensure it’s working properly. Sometimes, the problem could be more complicated, such as issues with the outlet itself or the power supply through the circuit.
If you suspect that the outlet is causing the problem, you can try plugging in another appliance to check if it works correctly. If the secondary appliance doesn’t work (make sure it actually functions when plugged into a working outlet before conducting this test), then it’s likely that the outlet is indeed the issue. In such a case, it’s advisable to seek the help of an electrician to fix the problem. Electrical issues can be tricky, and it’s best to have a professional handle them.
Read also – Why Isn’t Your Delta Sensor Faucet Working Properly?
Why American Standard Sensor Faucet Keeps Running?
- Sensor faucets are typically powered by batteries. If the batteries are low, the sensor may not function properly, causing the faucet to stay open. Check the battery compartment and replace the batteries if necessary.
- The sensor on the faucet may be obstructed by dirt, debris, or mineral buildup, preventing it from detecting when to turn off. Clean the sensor area with a soft cloth and mild soap to remove any residue that may be affecting its performance.
- To ensure reliable detection, the sensor may need to be recalibrated from time to time. To understand how to calibrate the sensor on your specific faucet model, consult the manufacturer’s instructions. Typically, this operation entails resetting the sensor sensitivity or changing the detection range.
- The faucet may stick open if the water pressure in your plumbing system is too high. To lower the water pressure to a reasonable level, you might need to install a pressure regulator or modify the one that already exists.
James Lewis is a seasoned plumber and faucet enthusiast who shares his expertise on Faucetsavvy.com. With over 15 years of experience in the plumbing industry, he’s passionate about helping homeowners find the perfect faucet for their needs. He’s also dedicated to empowering DIY enthusiasts with the plumbing knowledge and skills needed to repair and maintain their faucets.